Shipping policy

SHIPPING POLICY

Thank you for shopping with Something Southern Boutique!

ORDERING AND PROCESSING

Orders are typically processed within 2–5 business days. Business days do not include weekends or holidays. Processing times may be longer during holidays, sales, product launches, or other high-volume periods.

ESTIMATED DELIVERY

After processing, most orders arrive within 5–15 business days. Delivery dates are estimates and are not guaranteed. Occasionally, supplier, carrier, weather, or holiday delays may cause an order to take longer.

MULTIPLE PACKAGES

We work with multiple trusted suppliers, so items from the same order may ship separately. You may receive more than one package and tracking number. You will not be charged additional shipping fees when an order is divided into multiple shipments.

TRACKING INFORMATION

Tracking information will be emailed once it becomes available. Please allow up to 3–5 business days for tracking updates to appear after receiving your shipping confirmation.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if an address needs to be corrected. Once an order has entered processing or shipped, we cannot guarantee that the address can be changed.

Something Southern Boutique is not responsible for packages delivered to an address incorrectly entered by the customer. Additional shipping charges may apply if an order must be resent.

DELIVERY DELAYS

Once a package has been transferred to the shipping carrier, delivery timing is outside our direct control. Something Southern Boutique is not responsible for delays caused by shipping carriers, severe weather, holidays, customs, or circumstances beyond our control.

LOST, STOLEN, OR MISSING PACKAGES

If tracking shows that your package was delivered but you cannot locate it, please check around your property, ask household members and neighbors, and contact the shipping carrier. Please also contact us so we can help review the order.

Something Southern Boutique is not responsible for packages that are lost or stolen after being marked as delivered. However, we will do our best to assist you with filing a carrier claim when possible.

DAMAGED OR INCORRECT ITEMS

If an item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label so we can help resolve the issue.

ORDER CANCELLATIONS

Orders begin processing quickly. Cancellation requests are not guaranteed once an order has been submitted. If your order has already entered processing or shipped, it cannot be canceled.

CONTACT US

For questions about an order, please contact us through our website’s Contact page and include your full name and order number.